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Download a PDF version of the FAQs here!

COASTREK FUNDRAISING FAQs

What are my:

Trekker Logins?                         

USERNAME- your email address
PASSWORD- an allocated alphanumeric combination

Team Captains: you should have received these via email after you completed your team's registration
Team Members: you should have received these via email after your team captain completed your team's registration

Fundraiser Logins?     

USERNAME: allocated by Coastrek Fundraising (usually your first and last name without a space)
PASSWORD: set by you via the activation link the first time you activate your fundraising page
Remember, your username & password is case sensitive

Team Captains: You should have received your fundraising username and activation link via email from the Coastrek Fundraising team no later than 2 business days after you registered
Team Members: You should have received your fundraising username and activation link via email from the Coastrek Fundraising team no later than 2 business days after you completed logged into your Trekker profile and completed your registration details

Where do I go to:

Update my personal details, manage your team members, change your team name or event?

Sign in to yourTrekker profile using your Trekker Logins

NB: any changes made here will take two days to be reflected on your fundraising page

Log into your fundraising account, update your personal or team fundraising goal, send fundraising emails, see your fundraising totals or thank your sponsors?

 "My fundraising logins don't work"

a)    Have you completed your Trekker Profile?

Before team members have an active fundraising account, they must first log into their Trekker profile at www.coastrek.com.au and complete their registration details. Once they click submit, they will receive an automated email within 48 hours, with the Fundraising username and link to activate their newly created fundraising page.

Didn't receive the email with your Trekker logins? Email WWOT at coastrek@wildwomenontop.com to have it reissued!

b)   Are you using the correct username?

You should have two usernames for Coastrek - your Trekker profile username (your email address) and your Fundraising username (usually your first and last name).

You should have received an automated email from Coastrek Fundraising with your Fundraising username and password after completing your Trekker profile (see above)

c)    I'm using the correct username and link but I'm still getting an error message

If you've received your fundraising email, are sure you're using the correct Fundraising username and activation link but still get an error message when you try to activate your page, please send an email to coastrek@hollows.org and we will manually activate your page for you.

Already completed your Trekker profile but didn't receive the email with your fundraising username and link? Email the Coastrek Fundraising Team at coastrek@hollows.org to have it reissued or for more support!

 "Why aren't all my team members displayed on my team fundraising page?"

• In order for team members to be added to their team's fundraising page, they must first log into their Trekker Profile, completed their registration details.
• Once they have done this and clicked 'Submit', they will have a fundraising account created for them to activate, and their name will be displayed on the team fundraising page
• Team members can complete their trekker profile by using the Trekker username and password they should have received when the team captain completed registration

Didn't receive the email with your trekker logins? Email WWOT at coastrek@wildwomenontop.com to have it reissued!

"How can I add cash donations to my fundraising page?"

• Some of your donors don't have a credit card or prefer to give you cash? Login in to your fundraising account, click on the 'My Fundraising' tab and choose the option, 'Pay in Cash Donations.' From here you can choose to enter individual or lump sum donations, and pay them in via credit card
• If your sponsor wishes to receive a tax deductible receipt, you'll need to collect some of their details including their full name, address, and donation amount. To generate the tax deductible receipt, you will have to enter the donation individually. A receipt will then be generated for you to send to your sponsor via email
• Alternatively you can remit all cash donations in one lump sum and pay through with your credit card. You will not receive a receipt.
• By remitting money directly through your online account, your offline (cash and cheque) donations will be reflected in your personal and team totals and will be displayed on your fundraising page!

Download a copy of our offline donation detail form to help you collect the important details you need to generate a tax receipt. This should only assist you to collect direct donations to your Coastrek fundraising - if you are collecting cash donations by conducting fundraising activities please see the last FAQ about registering your community fundraiser

"How can I add cheque donations to my fundraising page?"

• If your donors would like to make a donation via cheque, they will need to mail us the cheque or money order made payable to The Fred Hollows Foundation. They will need to send it to:

The Fred Hollows Foundation
Locked Bag 5021
Alexandria NSW 2015
Attention: Coastrek Fundraising

• Please include a cover note with the cheque advising which Coastrek Team and Participant to which the donation is to be allocated. If a tax receipt is required, please ensure to include the donor's name and and mailing address
• Once this cheque is received and processed, it will be added to your fundraising totals and be displayed on your fundraising page

"I want to conduct additional fundraising activities in my home or workplace to my online fundraising such as a raffle/host a dinner/sell chocolates - do I have to let you know?"

Thinking of organising a small community fundraiser to raise more dollars? It can be as simple as selling chocolates or holding a dinner party for friends!

Any additional fundraising activities you conduct (other than online) first needs to be approved by The Fred Hollows Foundation Fundraising team. You'll simply be asked to complete a short registration form with proposal and agree to our community fundraising terms and conditions. If your fundraiser is approved, we'll send you a letter of authority to fundraise and some promotional materials if you need them! For more information or a copy of the forms, contact us at coastrek@hollows.org